Client Services Representatives are responsible for all aspects of “after-the-sale” customer care; maintaining customer records, answering inquiries, fulfilling customer requests, maintaining call center database,  and providing product/service information. The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts and provide solutions.

Major duties include:

• Accurately respond to questions and assist customers with product features, installation as appropriate
• Provide quality support service through one-call resolution to establish a long-term customer relation
• Utilize Windows based computer applications, intranet based applications, and propriertary billing systems to process customer inquires
• Maintain performance standards in regards to productivity, quality assurance scores, attendance, etc
• Maintain a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment